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Completed
Rob Webb 4 years ago • updated by Lola Pescott 4 months ago 5

Would be awesome if you could let users know what "PENDING" status means and how long a campaign or an ad could be in that state.  Potential solution would be a little explanatory tooltip on the "PENDING" label in the dashboard.  Thank you!

Answer

Answer
Completed
Additional messaging and explanation has since been added for your pending campaigns. Thanks for the feedback!
Planned

Thanks for writing in, Rob! This is absolutely aligned with our roadmap; we plan on implementing this kind of guidance throughout the dashboard soon. Thanks again!

in the meantime - what should we expect with the "pending" status?  About how long should we expect a new campaign to be pending before it goes live?  thanks

Hi Meaghan! Thanks for the question. You should have received an email with the details on this. The short answer is that the campaign approval process typically takes 24 hours, but it can take up to 72 business hours.


Here are the details:


Our Customer Delight team will review your campaign to ensure your content and creative meet our network requirements. This process typically takes 24-72 hours, but can take up to 5 business days.

 

Please make sure the following requirements have been met:

1.  A Privacy Policy has been placed on every page of your website. (More information on privacy policies).

2.  The AdRoll SmartPixel has been placed in the HTML file of your site above the </body> tag.

3.  You have uploaded ads to your campaign that are compliant with our Creative Requirements.

4.  Your user list has reached at approximately 500-1000 users. (View your current list size here) 


Note:  The user list is the number of unique visitors that have come to your site since the AdRoll SmartPixel was placed. 


If you have any additional questions, please visit the AdRoll Support Center, or email us at delight@adroll.com 


Hope that helps! Happy Friday!

Answer
Completed
Additional messaging and explanation has since been added for your pending campaigns. Thanks for the feedback!

We can get different campaigns to advertise our business. We can see pending status of campaigns which is meant there products will be advertised after some time. People can buy custom term paper for attractive campaigns to earn more profit.